FAQs
November 26, 2021 2023-12-01 7:31FAQs
Course Advisement
Who should take an Online Course?
How do I select a course?
Visit the course catalog to browse our offerings. You can search by subject to ensure you find a course that reflects your interests.
Personal Course Advisement
Still not sure what course is right for you? Feel free to contact us at support@helpersm.pro with some information on your background and what you hope to learn. We can then provide some personalized course advisement.
Are there prerequisites or language requirements?
There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older.
All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the writing courses, students need to be 100% proficient in written English.
I am a high school student, can I join?
Courses are open to all students 18 years or older. If you are under 18 years old, please contact us (support@helpersm.pro) to discuss further.
Can I take more than one course at a time?
If you are new to online learning, we recommend that you begin with one course. As our courses are offered frequently throughout the year, you can always come back and continue your studies with one or more topics.
What should I do if I need to start the course late?
It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options.
Registration Process & Financial Considerations
How do I register?
Registration is available on our website. Just follow these simple steps:
Click the “My account” button in the top right corner of your screen.
Select “Sign up.”
My payment did not go through. What do I do?
We apologize for this inconvenience. We encourage you to reach out to your financial institution as further permissions may be needed to complete the payment. You are also welcome to write to support@helpersm.pro for further guidance. Please wait a full 24 hours before trying again. A strong Internet connection and up-to-date browser are strongly recommended.
Do you provide financial assistance or payment plans?
As noncredit courses, our online courses are not eligible for state or federal financial aid. Some students seek professional development support from their employer or from external scholarships. In United Kingdom, fees paid for professional development are deductible from your personal income taxes to the extent permitted by current law.
Can I get a refund if I am unable to attend my Online Course?
What are your Terms and Conditions?
Visit our Terms and Conditions page for details.
How do I access my course?
The course will become available to you right after the payment
How long is my course?
We offer a big variety of courses from several days up 8-week courses. Check the course information before buying to make sure it fits you.
Do I need specific equipment to take Online Courses?
You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications.
Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.
How do I contact technical support during my course?
For technical support, please email it@helpersm.pro, 09:00 – 22:00 GMT, Monday – Friday. We are ready to help!
When and how often will my course meet?
There is no set class time as your course can be accessed 24 hours a day, 7 days a week. We recommend logging on 3 – 4 times a week for two hours or more to stay engaged with the course materials, as well as to communicate with your instructor.
What should I do if I’m away for a few days?
Please inform your instructor. Make every effort to continue working on the course while you’re away. It is important that you contact your instructor as soon as possible to determine what, if any, arrangements can be made for your situation.
How can I make sure the course fits me?
If you are not sure whether a course is right for you, you can pay for courses and webinars on a lesson-by-lesson basis. By default, the amount for the whole course is calculated in the cart. If you want to change the number of lessons, you need to change the value in the column “Number of lessons” to the desired one. The amount to be paid will be calculated automatically according to the formula: The amount for the whole course divided by the number of lessons in the course and multiplied by the selected number of lessons.
Do I need to buy textbooks?
All the reading materials you are required to access are included with your course. Instructors may provide recommended and suggested texts for further exploration.
Course Completion
I completed my course! Now what?
Well done! You will have 90 days of read-only access to revisit and reflect on the course material.
Get your certificate: When you successfully complete an Online Course, you are eligible to receive a digital certificate of completion. We encourage you to review your instructor’s syllabus to understand the Certificate of Completion requirements for your course. These requirements often include the following:
Active participation in the majority of discussion boards
Timely submission of all assignments
Most courses have 1-2 short written assignments, but it can vary and it is important for you to follow -up with your instructor early in the course should you have any questions or concerns regarding your eligibility or the requirements. Certificates of Completion are delivered to the email used at the time of registration, and can be expected no later than 3 weeks after the course ends. These digital verified credentials allow you to present a trustworthy record of your learning to anyone at any time.
Can I put my Online Course(s) toward a professional certificate or degree program?
Online Courses are intended to deepen your knowledge of a particular field, but cannot be formally applied as credits to other institutions.
How can Online Courses bolster my career options?
Our Courses demonstrate to future employers that you have current knowledge of world topics, provided by a trusted institution and world leader. Including Online Courses on your resume, posting your Certificate of Completion to your online profiles such as LinkedIn, and staying connected with your classmates to network are powerful ways to continue leveraging your experience long after your course has ended.
Who should I contact if I have additional questions?
You can contact the Online Team at support@helpersm.pro.
